Postfinance

At the Forefront of the Financial Transformation

CHALLENGE

The Customer Experience Challenge

As the number 1 in Swiss payment transactions and one of the leading financial institutions, PostFinance is also one of the innovation drivers in the industry in terms of customer orientation.

Like so many of its customers, PostFinance is undergoing a digital transformation. Consulteer has been supporting this digitalization journey with Business Consulting, UX Design software development, Test Automation and Project Management services.

The central focus is the approach and architecture for customer order management, so that customers can experience a smooth customer journey. In various exciting projects, topics such as customer self-service and order data management and access are addressed and implemented.

SOLUTION

Facilitating Process Automation with Camunda

Consulteer's team provides a first-rate degree of knowledge transfer throughout the project, based on extensive technology and consulting skills. Thanks to this support, PostFinance was successful in introducing the Camunda Platform

Camunda is a process automation platform that allows you to create, automate, and enhance processes to improve customer experiences, deliver projects quicker, and boost corporate agility.

The flexible orchestration of microservices, as well as the easy integration of complex business processes, bring PostFinance a big step further in the digital transformation.

Technologies

  • Java Fullstack
  • Angular
  • Camunda
  • Docker
  • Kubernetes
  • Pl SQL
BENEFIT

A solution that Covers all the Details

PostFinance found a trusted partner for their business needs. As a solution provider, Consulteer assisted Postfinance through the challenging business consulting phases of the project to deliver a complete and competent solution. The result—the best solution for the customer.

Additionally, PostFinance benefited from the wider expertise available at Consulteer when more significant challenges arose.

Ever since we started Consulteer, we have had a focus on the banking sector. What makes us different from the rest? We go far beyond simply implementing. Instead, we think and create alongside our customers. Reach out and together we can ensure the success of your future-proof fintech or insurance product.

Dennis Raisich

Business Area Lead

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Human. Technology. Together.

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