Bystronic

Bringing the Future of Customer Service Today

CHALLENGE

Digital Transformation for greater User Experience

Bystronic’s team has great technical know-how for the design of complex systems. However, as they started implementing their digital strategy, they wanted to combine it with the requirements of their users. This is where Consulteer came in, helping the company create more user-friendly processes.

SOLUTION

Complex Systems simplified

Thanks to deep-dive user research techniques, Consulteer gained an advanced level of domain insight which helped us get to the most effective solution.

Throughout the design process, we made sure that the user experience addresses the critical aspect of the information organization. Having this in mind, we simplified for the hotline role experience and made machine diagnosis much more efficient.

The design solution also completely supported a flexible design to ensure that the online system could enable greater access in the future.

BENEFIT

Cost Reduction and more effective Processes

With the new web application "RAM Dump Analysis", Consulteer was able to significantly improve Bystronic's service and support processes. Thanks to the all-in-one tool, 90% of service cases can be solved before 2nd level support. Thanks to an intuitive user interface and a well thought-out navigation concept, errors and their correlations can be quickly and easily diagnosed and clearly mapped.

Specifically, the cost savings from enhanced UX allowed for a faster and more efficient learning process. Thanks to tight collaboration, we reached to the best user experience, cost-effectively.

The industry is undergoing a massive transformation. With our in-depth knowledge in this industry, we help you understand how your customers use your products and take advantage of the latest technologies to redefine the playing field.

François-Pierre Vivot

Founder & CSO

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Human. Technology. Together.

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