SBB Transport Police

The SBB Transport Police ensures safety across Switzerland’s public transportation network. With over 200 operational staff, they coordinate daily operations through their control centers.

Complexity Meets Reality

The demands on the SBB Transport Police's operations control center have steadily increased in recent years. Demographic shifts and the dynamics of a 24-hour society are contributing to a growing number of processes, systems, and structures.

The work environment is shaped by numerous additional requirements—both police-specific and railway-specific. This variety significantly increases everyday operational complexity. To develop the control center strategically and operationally, the SBB Transport Police relies on Consulteer's expertise.

Effectively handling this complexity is one of Consulteer’s core strengths, supported by proprietary complexity management methods, especially in large-scale organizational transformation projects.

More Clarity. Greater Impact.

With an interdisciplinary team of former police officers and ICT specialists, Consulteer supports the SBB Transport Police in conducting a comprehensive analysis of their control center across the following dimensions:

• Workflows (Processes): Reviewing and assessing operational and escalation processes

• Systems: Analyzing the system landscape, interfaces, usability, and future viability

• Personnel: Reviewing roles, tasks, and potential relief measures in daily operations

This structured current state analysis provides the SBB Transport Police with a well-founded and transparent basis for making targeted and forward-looking development decisions for their operations control center.

A solid Foundation.

Through the systematic assessment of processes, system landscape, and operational roles, key areas for action can be clearly identified and prioritized.

This analysis enables the SBB Transport Police to pursue modernization and efficiency improvements in a structured manner - ultimately providing operational relief.

This turns complexity into clarity, and clarity into a concrete roadmap for future development.