Shaping digital Transformation in the Public Sector

Transformation works when strategy, technology and people come together. That’s where we come in – pragmatic, independent and focused on getting things done.

Oliver Gisin Rovsing | Division Lead Public

Digital transformation in the public sector presents federal authorities, cantons, municipalities and public-sector organisations with complex challenges. Legacy IT landscapes, regulatory requirements, limited resources and new technologies such as cloud and artificial intelligence require clear strategies and consistent implementation.

We help public-sector organisations successfully shape their digital transformation – from IT strategy and application modernisation to project turnaround and secure AI platforms. Practical, vendor-independent and backed by extensive experience in the public sector.

Digitalisation is not a Technology Project, but a Leadership Responsibility

Expectations of modern public administration are rising. Citizens and businesses want digital services that are simple, secure and accessible regardless of location. At the same time, skills shortages, regulatory requirements and limited resources are increasing the pressure on federal authorities, cantons and municipalities.

Legacy IT landscapes, a lack of interoperability and technical debt make implementation more difficult. New requirements around cloud, artificial intelligence, cybersecurity and digital sovereignty add further complexity.

The “Digital Public Services Switzerland 2024–2027” strategy provides a common framework. We help public-sector organisations set priorities, reduce risks and implement sustainable solutions.

The biggest Challenges

Projects are delayed or at risk of failure

Legacy IT landscapes make change difficult

Technical debt continues to grow

Business units and IT pursue different objectives

Digitalisation does not deliver the expected benefits

Data, cloud and AI create new opportunities and risks

Sustainability and infrastructure require investment

This is where we come in

We create transparency, develop realistic strategies and support organisations from initial analysis through to successful implementation.

We combine organisational, technological and strategic perspectives. Our recommendations are vendor-independent, practical and tailored to our clients’ specific circumstances.

Why Consulteer?

For many years, we have supported federal authorities, cantons, municipalities and public-sector organisations in complex digitalisation and transformation initiatives.

We understand the political decision-making processes, regulatory requirements and organisational characteristics of public administration. Our solutions are therefore designed to be not only technically sound, but also politically, financially and organisationally feasible.

We do not just deliver strategies or technical concepts. Ultimately, success depends on implementation.

That is why we support our clients from the initial assessment and target vision through architecture and roadmap development to implementation and integration into ongoing operations.

What sets us apart

We understand the public sector

We combine strategy and implementation

We create transparency

We take a long-term perspective

The Consulteer Approach

1. Understand

2. Align

3. Implement

4. Embed

We analyse the current situation, objectives, constraints and risks.

This includes administrative processes, organisation, application landscape, data, capabilities and security requirements. Interviews, analyses and existing studies provide a solid foundation and a shared understanding.

Our Areas of Expertise

Holistic consulting for the public sector

Project turnaround

Application landscape and IT maturity

Administrative processes and the GEVER ecosystem

Artificial intelligence

IT strategy

Digital workplace, services and operations

Digital public services for citizens and businesses

E-government enables citizens and businesses to access public services simply, securely and regardless of location. Secure e-ID systems and the Once-Only Principle provide an important foundation and reduce the need to submit the same information repeatedly to different public authorities.

Digital transformation is progressing at different speeds across the federal government, cantons, municipalities and other public institutions. The Federal Council, cantonal governments and public administrations must balance technological opportunities, regulatory requirements and the needs of the population.

Progress also varies internationally. Cities such as Zurich demonstrate the potential of consistently implemented digital strategies and user-centric digital services. Germany also provides useful points of comparison for the ongoing development of digital public administration.

We can support you, for example, when …

• a project is under political or operational pressure,

• you want to develop or update your IT strategy,

• your application landscape has grown over many years,

• you want to systematically reduce technical debt,

• you want to establish a secure AI platform,

• GEVER is not delivering the expected benefits,

• you want to create more integrated digital administrative processes,

• you want to standardise your digital workplace and IT services,

• or you need a reliable basis for decisions about the next stage of your digital transformation.

Let’s define the next steps together.